WebTracko

Support

How can we help?

Guides for installing WebTracko on any platform, answers to the most common questions, and a real person on the other end of the email.

Product support

Installation help, account questions, billing and anything that isn't working as expected.

support@webtracko.com

Sales & Enterprise

Custom page view volume, invoice billing, procurement and onboarding for larger teams.

support@webtracko.com

Legal & privacy

Privacy requests, data processing questions and legal notices for Xapp Digital Solutions.

info@xappdigital.com

When you write to us, include the website domain and what you expected to see — it helps us answer faster.

Installation guide

Install WebTracko on your website

Add a website in your dashboard to get your personal snippet, then follow the steps for your platform.

<script
  async
  src="https://api.webtracko.com/widget.js"
  data-site-id="YOUR_SITE_KEY">
</script>

Replace YOUR_SITE_KEY with the key shown in your website's Installation tab. The key is public by design — it only identifies your website.

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Any HTML website

  1. Open the HTML template or footer include used by every page.
  2. Paste the snippet just before the closing </body> tag.
  3. Deploy, then open your site and move your mouse for a few seconds.

WordPress

  1. In wp-admin, go to Appearance → Theme File Editor and open footer.php (or use a header & footer scripts plugin).
  2. Paste the snippet before </body> and save.
  3. Clear any caching plugin so the new footer is served.

Shopify

  1. Go to Online Store → Themes → … → Edit code.
  2. Open layout/theme.liquid and paste the snippet before </body>.
  3. Save. Checkout pages on Shopify's domain are not tracked unless that domain is added to your website settings.

Webflow

  1. Open Site settings → Custom code.
  2. Paste the snippet into Footer code.
  3. Save and publish your site.

Next.js

  1. Add the script to your root layout (app/layout.tsx) so it loads on every route, e.g. with next/script and strategy="afterInteractive" plus the data-site-id attribute.
  2. Client-side navigation is detected automatically — no extra code needed.
  3. Deploy and visit your production domain.

Google Tag Manager

  1. Create a new Custom HTML tag and paste the snippet.
  2. Trigger it on All Pages.
  3. Publish the container.

Troubleshooting

Common questions

Still stuck? We're happy to help.

Email support@webtracko.com and we'll get you up and running.

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